Good to know
FAQs
How do I get my comlimentary membership card?
On arabellagolf.com you have Arabella owned and partner golf clubs displayed at the bottom of the home page. Select your member club and click on it. Now you are on the respective club page and can see the benefits of the club as well as those of the region. All other benefits are also integrated in your card. Click on “Apply for card” and fill in all relevant fields. We need your e-mail address or mobile phone number to send you the card digitally. The so-called wallet is then integrated on your smartphone – as you probably already know from air or train tickets.
If I am not a member of an Arabella Golf Club, how can I get this card?
Unfortunately, the benefit card is only available to our members. If you are interested in becoming a member of one of our clubs, please click on “Become a member” on the club you are interested in or email us at info@arabella.com.
What do I have to do to activate the card?
You will receive the link to activate the card at the e-mail address you provided or by SMS. You can activate it with a simple click. We recommend that you enter the e-mail address, because this way you will always have access to the activation link, even if you change your smartphone. The card can only be activated on a smartphone and cannot be transferred or copied.
Which app do I need?
The Arabella Golf Card benefit card does not require an app, it is a so-called wallet (digital card) that is already integrated in an application on many smartphones, such as the iPhone, and is therefore so easy to activate. If you are no longer interested or no longer a member, it can be deleted from the programme just as easily.
What does push notification mean?
These are short notifications directly to the screen of your smartphone. E.g. “Your term has been activated”. Or “Welcome, your card has been successfully activated”. Or “From May additional benefits at the new Arabella Golf Partner Club xy”. You can deactivate these at any time on the back of your card (e.g. click on the three dots in the top right-hand corner), but your term will then also end automatically at the end of the year.
Why are push notifications important? That is advertising, isn’t it?
We use the push notifications for card-relevant content. For all other content relating to Arabella Golf, tournaments, news from the clubs, new benefit vouchers, etc., we have a separate newsletter which we send out on a monthly basis or linked to specific promotions. We would be pleased if you would also subscribe to this newsletter.
It says “Applied at the date” on my wallet? Why?
We first check whether you are a member of an Arabella Golf Partner Club so that we can ensure that only our members can enjoy these benefits. As soon as this has happened (usually within 48 hours) you will receive an update on the card, changing the status from “Applied for” to “Valid until”.
The card is only valid until the end of the year, what happens then?
The card is renewed once a year, taking into account new clubs, resignations, admissions etc. and thus updating the database. Your benefit – this way we always stay up to date with the latest technology and always have the relevant, current data to inform you about new benefits, clubs, etc.
How can I redeem benefits?
For each benefit, the respective procedure for obtaining the benefit is stored. As a rule, all benefits work according to the show-me-your-card principle. When registering for spa treatments, tee times, hotel bookings, please always state in advance that you have the card. You will need to show your card again later at check-in, which is the only way we can ensure that you really do enjoy the benefits.
I have forgotten the card, how can I get the benefit?
As the card works on the show-me-your-card principle, unfortunately the benefit can only be granted in combination with the card.
The card is not accepted, what are the next steps to do?
In the very unlikely event that someone does not (recognise) the card, the following options are generally available. Please point out the integrated Golf Fee Card (this is also shown with the logo). If there is still a problem, please send us an e-mail or use the Golf Fee Card service hotline. The experienced staff there will be happy to help you and are in constant contact with us as well as the respective benefit partners.
I have changed my smartphone and the card is gone. What shall I do now?
We recommend that you use your e-mail address for sending the card so that you can access it at any time. If you do not have this, please send us a short e-mail to our service hotline and we will take care of sending you your existing activation link in a timely manner.